Hulp & Ondersteuning

Do you live in the Netherlands? If you order before 9 p.m., you can enjoy your products the very next business day. Will the DULOR products cross the border? Outside the Netherlands it can take 1 to 3 extra business days before your products arrive, but then you have something!

You will always receive a Track & Trace code by e-mail, so you know exactly when your package will be delivered. Didn't receive a track & trace code? Please contact Team DULOR.

Ahh, that's very annoying.... Team DULOR is ready for you and will investigate! First check the Track & Trace data of your order to see if there might be something in there about the delivery. It could be that the package was delayed, delivered to the neighbors or sent to a PostNL point.

Parcel still not found? Please contact us via our contact form and explain the situation clearly. We will help you as soon as possible to find out what happened to your DULOR package.

That was certainly not the intention. Fortunately it does not happen very often, but if your order has been damaged in transit, please contact us via our contact form. For quick handling, we advise you to send clear pictures right away. Team DULOR will get back to you as soon as possible with a blooming solution!

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill out our contact form indicating that you have received a damaged product? We would like to receive a picture of the broken product for our records. Team DULOR will get back to you as soon as possible with a flourishing solution!

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you received the wrong product? We would like to receive a picture of the wrong product and the packing slip for our records. Team DULOR will get back to you as soon as possible with a flourishing solution!

That was certainly not the intention. We apologize for the inconvenience. Could you please fill out our contact form indicating that you have not received a product? We would like to receive a picture of the packing slip for our records. Team DULOR will get back to you as soon as possible with a flourishing solution!

We apologize for the inconvenience and want to help you as soon as possible. Could you please fill outour contact form indicating that you have received a wrong package? We would like to receive a picture of the packing slip and label of the package for our records. Team Cabau will get back to you as soon as possible with a flourishing solution!

For orders within the Netherlands, we charge € 6.95 per order.

Free shipping on orders over €150 in NL & BE.

Do you happen to live outside the Netherlands, and do you want to bloom with DULOR products?

The following shipping rates apply to DULOR parcels crossing borders: Belgium: € 8.95
Other EU countries: € 12.95

Unfortunately not yet worldwide. Currently we only ship within Europe.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unsealed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can read more and start a return on this page.

A return will be processed within 14 days of arrival. Once a return is received, we will check it for compliance with our return policy. If approved, we will notify you of a refund to the payment method chosen for the order. Depending on the payment method chosen, it may take up to two business days for the refund to be credited to your account.

If the return does not meet our return conditions, we will notify you by email.

If you would like to make changes to your order, please fill out our contact form. Make sure you clearly state what needs to be changed right away so that the processing can proceed as quickly as possible.

If your order is already in the sorting process, unfortunately we can no longer make changes. We will of course do our best to help you as much as possible, but it may happen that Team DULOR can no longer change the order.